At Jerniecya Deals, we are committed to ensuring that you are completely satisfied with your purchase. This Refund and Return Policy outlines our procedures for returns, exchanges, and refunds to make the process smooth and transparent.

1. Return Eligibility

You may request a return or exchange if:

  • The product is unused, in its original packaging, and in the same condition as received.
  • The return request is made within 30 days of the delivery date.
  • You provide a valid proof of purchase, such as an order confirmation or receipt.

Please note: Customized or special-order products may not be eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Clearance or sale items marked as “final sale”
  • Products damaged due to misuse, accidents, or improper handling

3. How to Initiate a Return

To start a return, please contact our support team at:

Email: support@jerniecyadeals.site
Telephone: +1 601 868 3463

Our team will provide instructions on how to return the product and issue a Return Merchandise Authorization (RMA) if applicable.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

5. Exchanges

If you wish to exchange an item for a different model, color, or size, please contact our support team. Exchanges are subject to product availability, and you may be responsible for any difference in price or shipping costs.

6. Shipping Costs for Returns

Unless the product was received damaged, defective, or incorrect, the return shipping costs will be your responsibility. We recommend using a trackable shipping service to ensure the item reaches us safely.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact our support team within 7 days of delivery. Provide photos or evidence of the damage to help us resolve the issue quickly. We will offer a replacement or a full refund at no additional cost.

8. Contact Us

For any questions or concerns regarding refunds, returns, or exchanges, please reach out to us:

Address: 108 Johnson Town Rd, Lake, MS 39092, USA
Email: support@jerniecyadeals.site
Telephone: +1 601 868 3463